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Messaging (In-App & Telegram)

You have two direct communication channels with Sail:

  • In-app chat (inside Sail)

  • Telegram bot

Both can answer questions about Sail, your account, and your agent’s activity. They’re also official Sail communication channels, so you can use them for support anytime.

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In-App Chat

The in-app chat is your fastest way to understand Sail and your account in natural language.

What you can do

  • Learn about Sail Get instant explanations on how the app works — from signing in, creating your agent, and depositing funds to withdrawing, understanding balance tiers, and reviewing security safeguards. Think of it as the docs, but conversational.

  • Ask about your account Check your earnings, balance, transaction history, and current APY. You can also ask about specific past movements, and Sail will explain why decisions were made.

  • Leverage memory The chat remembers your past interactions, so you don’t need to repeat yourself. Over time, this builds a more personalized support experience.

Example questions

  • “What’s my current portfolio and APY?”

  • “How many points did I earn today?”

  • “Why did my agent rebalance yesterday?”

  • “What does this transaction in History mean?”

  • “How do balance tiers affect executions?”

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Telegram Bot

The Telegram bot brings the same chat experience to Telegram, plus daily updates — so you can stay synced without opening the dashboard.

What you can do

  • Receive daily updates Set a preferred time to get a concise daily message about your agent’s activity, balance changes, APY range, whether a reallocation occurred, and new agentic features.

  • Access all chat functions Ask about your balance, earnings, transactions, APY, or past moves — just like in the in-app chat.

  • Stay in control From the Integrations menu in your profile, you can configure when Sail messages you, pause or resume updates, and manage your Telegram connection.

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Support

Need help? You can message Sail through in-app chat or Telegram. These are official Sail channels for customer support, troubleshooting, and understanding your agent’s behavior.

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