Recovering Unsupported Assets
If you accidentally send the wrong stablecoin or use an unsupported network when depositing to your Sail Smart Account, the funds won’t be automatically allocated by your agent. But they are still safe inside your account.
To recover them:
Go to the Manage Wallet tool: Sail Manage Wallet.
Connect your wallet using the same Log In method of your Sail account.
Select the unsupported asset or network balance you want to withdraw.
Enter a recipient address that is compatible with the asset and network.
Confirm the withdrawal.
Important: Only use this page if you’ve deposited an unsupported token or sent funds on the wrong chain. For regular deposits and withdrawals, continue using the Sail app.
This safeguard ensures your funds are never lost, even if you send the wrong asset or use the wrong network by mistake.
Last updated